Our Process

Our Mission

Hands-On Construction enriches the lives of its clients by creating new living spaces that are beautiful, practical, and sustainable. Through careful consultation and on-going communication, we take time to understand your needs and values so the spaces we design not only meet your goals, but also bring you joy and happiness.

Our Warranty

There is a one year warranty on all projects. We make a point to return to the project site at or around its one year anniversary so we can touch the work again and hear from you how well you are enjoying the space. We own our work one hundred percent and are committed to your complete satisfaction. If something is not right, we’ll fix it. It’s as simple as that.

Getting Started

We begin with a home visit. During this initial onsite consultation we get the chance to know one another. We’ll ask lots of questions and listen to your ideas and vision for your new space. Seeing the site helps us collect needed information to advise you on the scope and cost of your project.

Design Meetings


#1 Collect Information

A designer creates a mapping of the site and explores ideas and solutions so you receive a detailed project plan.


#2 Preliminary Sketches

Drafts are prepared and reviewed. Together we explore all aspects of the project. We’ll ensure the plan matches your goals.


#3 Approve Final Design

A finalized design plan and detailed estimate is presented, and an agreement for Hands-On Construction to manage your project is signed.

Construction Phase

By the time you reach this phase, you’ll have already made many decisions. During construction, it’s time for you to sit back, relax and let the professionals at Hands-On do what they do best!

We value the trust you have put in our hands and won’t let you down. We’ll make every effort to create a work site that is non disruptive to your everyday life and check in with you weekly so you can formally rate our performance. If your not 100% satisfied, neither are we and we’ll make it right.

Periodic Walk Throughs

You can expect periodic walk-throughs with us throughout all phases of construction. As the project nears completion, you and your Project Supervisor take a detailed walk through to ensure that all your expectations are met and you are thoroughly satisfied and grinning ear to ear.

All-important Follow-Up

Your project is not complete until your punch list is fully addressed. For more than 30 years we’ve been delivering design-build services in Concord and its surrounding towns because we have a track record of repeat business and referrals from happy clients. You can count on the fact we’re on the job until you’re completely satisfied.

Call us today at 978.369.4605 to request a quote

or send us an email

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